Customer Success Engr 3
Job Summary
AWS Customer Success Engineer
Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.
Job Responsibilities
Serve as the primary technical success advisor for assigned strategic AWS customers.
Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.
Success Measures:
Contributes to meaningful portions of work across multiple projects or focus areas.
Uses sound judgment and analytical thinking to evaluate options and choose an appropriate course of action.
Builds relationships with immediate and adjacent teams, and communicates effectively with partners who may be less familiar with the subject matter.
Works through problems of diverse scope where analysis requires evaluating several identifiable factors.
Typically brings 5 or more years of relevant experience.
Job Requirements
Required Qualifications
Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.
Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
Ability to lead complex, cross-functional cloud adoption or migration programs.
Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.
Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.
Preferred Qualifications
Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.
Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.
Experience using data and health signals to identify adoption risks and optimization opportunities.
Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.
AWS or NetApp technical certifications.
Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience
Education
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
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We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.