Job Summary

As a GDRE (Global Delivery Resourcing and Execution) Associate Project Manager (APM), you are in a role that is essential to the success of the Global Project Delivery at NetApp.  In this position, you will be responsible for coordinating and overseeing professional services projects for NetApp's clients. The ideal candidate will oversee managing all project-related processes and internal systems to ensure successful project delivery aligned with organizational objectives and project closure procedures. The Associate Project Manager (APM) will define the project scope, resource needs, foster effective customer engagement, and oversee collaboration among technical teams. Additionally, the APM will handle project financial reporting, encompassing revenue forecasting and recognition. This pivotal role demands a strong emphasis on customer satisfaction and teamwork across internal project teams. It is a dynamic and fast-paced role that necessitates critical thinking, meticulous attention to detail, exceptional interpersonal skills, and a customer-centric mindset, emphasizing the importance of teamwork and collaboration.  

Interaction: 

The Associate Project Manager (APM) will work closely with the GDRE team, field project managers, PS and sales customer managers, technical teams, and PS delivery partners to ensure seamless project execution. The APM will play a crucial role in supporting and efficiently coordinating the various project teams involved in the project lifecycle. Building strong and productive relationships is a fundamental aspect of this position, encompassing both internal stakeholders and external customers. Effective collaboration and partnership with all parties involved are essential for project success and customer satisfaction. 

Job Requirements

·       Review new bookings for PS projects within the project management system. 

·       Work closely with customers and account teams to determine the scope of work and LOE required.  

·       Work with program managers to obtain dates for scheduling and assist with questions concerning order details. 

·       Drive the delivery of existing PS capabilities through a simplified approach to triage.  

·       Maintain detailed notes, status, and dates in the system for project delivery status reporting. 

·        Support project planning, execution, and closure activities under the guidance of senior PMs. 

·        Participate in lessons learned sessions and contribute to GEO repositories. 

·       Utilize WAR tool for project requests, ensuring all mandatory fields and documents are completed. 

·        Maintain clean forecasting practices and participate in Pulse hygiene sessions. 

·       Assist in PSA project creation and task maintenance under GDRE guidelines. 

·       Collaborate with cross-functional teams to ensure smooth project execution and resource alignment. 

Mandatory Requirement

·  Recommended 5+ years of work experience or equivalent

·   Should be flexible to work in 24*7 shifts (including weekends). We work in 4 shifts (6 AM to 3PM, 2 PM to 11 PM, 5 PM to 2 AM and 10 PM to 7 AM) at this time, but it is      subject to change as per business requirements. The shifts can be rotational or non-rotational and as per the Roster. The candidate should apply for this position only if      they are in agreement with the shift requirements.    

·       Japanese Language Proficiency – JLPT N1 or N2 is preferred 

·       Must adhere to NetApp’s Thrive Together requirements. The current requirement for Bangalore based employees is to work from office for 2 days per week. 

Should be flexible to work in 24*7 shifts (including weekends). We work in 4 shifts (6 AM to 3PM, 2 PM to 11 PM, 5 PM to 2 AM and 10 PM to 7 AM) at this time, but it is subject to change as per business requirements. The shifts can be rotational or non-rotational and as per the Roster. The candidate should apply for this position only if they are in agreement with the shift requirements.    

Education

Typically requires a minimum of 5 years of related experience.