Information Sys Engineer 3
Job Summary
We are looking for an experienced SAP Basis Administrator with 5–8 years of hands-on expertise in SAP Basis administration and SAP HANA. The ideal candidate will have strong exposure to SAP upgrades, kernel/support pack patching, HANA failover/HA scenarios, SAP PO administration, and end-to-end troubleshooting across SAP landscapes. Experience with SAP Solution Manager (SolMan) setup and operations is highly desirable.
Job Requirements
• Perform day-to-day SAP Basis administration for SAP systems across DEV/QAS/PRD landscapes.
• Manage SAP system operations: start/stop, parameter tuning, system health checks, background jobs monitoring, transports (TMS), spool administration, etc.
• Conduct regular housekeeping activities including log/file system cleanup, performance monitoring, and capacity planning.
• Execute SAP kernel upgrades, Support Package (SP) / Support Package Stack (SPS) updates, and SAP Notes implementation as required.
• Plan and execute SAP system refresh/copy, client copies, and post-copy activities.
• Support OS/DB patch coordination with infrastructure teams and ensure minimal downtime with proper rollback planning.
• Administer SAP HANA systems: monitoring, performance checks, backups, recovery, memory/CPU tuning, and alert handling.
• Configure and manage HANA replication, HA/DR, and participate in failover/failback drills and real production events.
• Handle HANA troubleshooting: slow queries, expensive statements, table growth, log segment issues, services status, and backup failures.
• Work on HANA failover scenarios, replication status checks, and ensure readiness for DR cutovers.
• Maintain and test DR runbooks, SOPs, and execute periodic DR drills with stakeholders.
• Provide Basis-level support for SAP Process Orchestration (PO) including:
• System monitoring, certificate management, performance troubleshooting, and patching.
• Java stack basics (where applicable) such as J2EE engine monitoring, logs, and service checks.
• Support SAP Solution Manager setup/configuration (e.g., SLD/LMDB, diagnostics agents).
• Manage system monitoring, EWA (EarlyWatch Alert) and integration with managed systems.
• Maintain SolMan technical components and ensure smooth monitoring and alerting coverage.
• Provide strong L2/L3 support for complex issues involving ABAP stack, HANA DB, OS, network dependencies, and interfaces.
• Perform deep dive analysis using SAP T-codes, HANA Studio/Cockpit, and OS tools.
• Ensure adherence to SLA, root cause analysis (RCA), and documentation of resolutions.
IC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.
Education
• 5–8 years of relevant experience as SAP Basis Administrator with SAP HANA administration.
• SAP upgrades, kernel upgrades, SPS/SP, and patching activities.
• HANA replication, HA/DR, failover/failback handling.
• Performance monitoring and tuning across SAP and HANA.
• Exposure to SAP PO administration/support.
• Experience with SAP Solution Manager setup/operations (monitoring/agents/LMDB/SLD).
• Strong troubleshooting skills across SAP application, database, OS, and connectivity layers.
• Good understanding of transport management, job scheduling, and SAP system security basics (users/roles coordination).
• Experience with S/4HANA migrations, system conversions, or brownfield upgrades.
• Knowledge of Linux/Unix administration, scripting (Shell/PowerShell), and automation.
• Familiarity with HA cluster solutions and storage/network concepts.
• ITIL process exposure and experience in managed services environments.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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