Mgr, Site Reliability Eng 3
Job Summary
NetApp is looking for Technical Operations Manager to join our growing NetApp Instaclustr team in India. NetApp’s Instaclustr offering provides open source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (OpenSearch, Kafka, Cassandra, Kafka, PostgreSQL, Valkey, Postgres, ClickHouse and Cadence) for our customers around the world.
NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 30,000 nodes under management.
Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.[
Job Requirements
As TechOps Manager, you will be a leader in our TechOps team who maintain and support our large fleet of cloud-hosted Apache OpenSearch and Kafka open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, incident response and team development. Based from our Bangalore, office, you will be working closely with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.
Duties and Activities:
- Maintain an understanding of our product offerings (OpenSearch and Apache Kafka) as well as working knowledge of Instaclustr systems.
- Lead a team of talented engineers to deliver a very high quality of customer service and outcome. Including performance reviews and other people management activities.
- Reviewing the teams work demands and support requests daily, prioritizing them and ensuring timely responses are provided to the customer
- Ensuring that customer issues are responded to within SLA timeframes through staff training, ongoing queue management, allocation of appropriate resources.
- Project management of major operational tasks such as cluster migrations and fleetwide upgrades. This includes resource allocation and scheduling.
- Participate customer calls in different geographies related to the management of major operations
- Be aware of conflicting fleetwide operations and manage these appropriately to eliminate risk (e.g. fleet upgrades targeted to clusters under migration).
- Ensuring that defined processes and procedures are adhered to.
- Manage Shift Rostering
- Participate in our Level 3 on-call roster (Major Incident Manager) which includes rotating weekend coverage and contribute to post incident activities.
- Provide training to new team members and customers in TechOps operational procedures, and ensure these processes are adhered to.
- Be a proactive, reliable and supportive member of the TechOps team.
- Identify and drive the implementation of opportunities to continuously improve TechOps activities through the development and
- Maintenance of tools and procedures and/or working closely with the product engineering team.
Education
- We require you to have the right skills and maintain professional qualifications for the role covering:
- Proven experience in a Technical Lead capacity, with a clear interest in pursuing a Technical Manager career path, or recent experience in a Technical Manager role. Should have 8+ years of overall experience.
- Exceptional ability to communicate clearly and professionally in written and verbal English is essential as this role will involve customer interaction.
- Ability to perform the role as Major Incident Manager
- Demonstrated excellent experience with managing teams in challenging environments and take measures to keep the team morale high, drive positive work culture
- Previous system administration and/or programming experience is preferred
- Demonstrated ability to multitask, this is a critical attribute to have in this role
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Apply nowRelated content
Diversity, equity, inclusion, and belonging
We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
Learn more
NetApp Early in Career Program
The NetApp Early in Career Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
Learn more
Find your ideal job
In a world consistently defined by new expectations, can you quickly adapt for the success of our customers? We reward innovation and problem-solving.
Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy before you submit any personal information to us.
Note to agencies
We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.