Mgr, UI/UX Research 4
Job Summary
The Manager – Quote‑to‑Cash Experience, Business Quality & Automation is accountable for improving the end‑to‑end Q2C journey for sellers, partners, and customers by increasing speed, quality, and predictability through strong governance, cross‑functional leadership, and automation/AI‑driven scale.
- Own end‑to‑end Quote‑to‑Cash (Q2C) experience and business outcomes, spanning pricing, CPQ, quote export, ERP handoff, order execution, invoice readiness, and downstream issue prevention.
- Lead an automation‑ and AI‑first operating model that reduces incidents/escalations, improves first‑time‑right quality, and increases revenue velocity—especially during peak/quarter‑end execution.
- Translate user and customer pain points into measurable improvements (cycle time, quality, throughput, adoption), and partner across GTM, Finance, Pricing, Operations, and IT to deliver systemic fixes.
- Establish governance, metrics, and risk controls to ensure scalable, compliant, and predictable execution across regions and time zones.
Job Requirements
- 10+ years of experience in Quote‑to‑Cash, Sales Operations, Deal Desk/Commercial Operations, Finance Operations, Order Management, CPQ/ERP programs, or related business transformation roles.
- Demonstrated ability to own and improve end‑to‑end process outcomes (speed, quality, compliance, risk) across multiple functions—not just a single operational team.
- Strong working knowledge of CPQ and adjacent enterprise systems (e.g., ERP, Order Management, Revenue processes) and how defects, data, and business rules impact seller and customer experience.
- Proven track record driving automation and AI-enabled improvements (self‑service, triage, workflow automation, exception handling), with clear measurement of benefits.
- Experience defining operating rhythms, governance, and KPI frameworks; able to convert ambiguous problems into prioritized roadmaps and execution plans.
- Strong executive presence and influencing skills—able to align stakeholders, drive decisions, and communicate crisply to leadership.
- Comfortable operating in high‑risk, high‑tempo environments (quarter‑end, escalations, platform changes) with strong judgment and structured problem solving.
Education
- Bachelor’s degree in Business, Finance, Economics, Computer Engineering, Information Systems, or a related field (or equivalent practical experience).
- MBA or other advanced degree is a plus.
- Relevant certifications and training are a plus, including:
- Process and delivery frameworks (Lean / Six Sigma, PMP, Agile / Scrum)
- Automation platforms (e.g., Power Automate, UiPath, RPA tools)
- AI / ML and Generative AI education or certifications (e.g., Azure AI, Generative AI foundations, prompt engineering)
- Familiarity with tools such as Microsoft Copilot, Azure OpenAI, Python, and AI-assisted workflow platforms
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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