Programmer/Analyst 3
Job Summary
We are looking for SAP CRM Developer & Operations Engineer(5-8 years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:
• Design, develop, modify, debug, and evaluate complex SAP CRM solutions across functional areas
• Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
• Analyze existing programs; formulate logic for new systems; prepare flowcharts, technical specs, and obtain documentation approvals
• Develop conversion strategies, system implementation plans, and cutover runbooks
• Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Train users in system conversion, implementation, and adoption of new capabilities
• Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
• Operate with a high degree of autonomy on complex, unstructured problems — serving as a proactive subject matter expert bridging development and operations
Job Requirements
SAP CRM Development:
- 5+ years of hands-on ABAP and ABAP on HANA development experience
- Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
- Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
- Experience in SAP PI/PO
- SAP Gateway / OData service development experience
Integration & Middleware:
- Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
- Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
- Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus
Production Operations & Ticket Management:
- Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
- Ability to own and resolve tickets across all priority levels (P1–P4) — break-fix, data issues, integration failures, and performance problems
- Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
- Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
- Contributes to change management — raising, reviewing, and executing production changes following CAB approvals
AI / ML Integration:
- Hands-on experience integrating LLM APIs
- Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
- Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
- Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging
Soft Skills & Ways of Working:
- Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
- Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
- Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
- Proactive subject matter expert
Education
Bachelor's/Masters degree with 5–8 years of relevant SAP CRM experience
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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