Software QA Engineer 3
Job Summary
We are looking for a QA Engineer with 6+ years of experience in SAP CRM Service & Support processes, specializing in manual, API, and automation testing. The role focuses on ensuring high-quality releases through strong test design, automation frameworks, and data-driven validation, while leveraging AI tools to improve testing speed, coverage, and defect analysis. You will work closely with Product, Engineering, and cross-functional teams in an Agile environment.
Job Responsibilities
- Perform end-to-end testing across SAP CRM Service flows (Case management, SLA, BP, Service contracts, IC WebClient)
- Design and execute test cases, test plans, regression, UAT, and exploratory testing
- Conduct API testing (REST/OData/SOAP) using Postman/Swagger and maintain reusable test suites
- Develop and maintain automation frameworks (Selenium/Playwright/Opkey) and integrate with CI/CD pipelines
- Validate system integrations, interfaces, and backend data using SQL/SAP tables
- Perform defect tracking, RCA, and log analysis using Jira/Azure DevOps
- Leverage AI tools (Copilot/ChatGPT) for test design, automation optimization, and faster debugging
- Collaborate in Agile ceremonies and provide release readiness, metrics, and quality insights
Job Requirement
- 6+ years of experience in SAP CRM Service testing (IC WebClient, Case management, Installed Base, Contracts)
- Strong knowledge of SDLC/STLC, test design techniques, and defect lifecycle
- Hands-on experience in manual, automation, and API testing
- Proficiency in Java/Python/JavaScript and frameworks (TestNG/JUnit/PyTest)
- Experience with Postman, REST APIs, JSON, HTTP protocols
- Working knowledge of SQL for data validation
- Familiarity with Git, CI/CD tools (Jenkins/GitHub Actions), and Agile methodologies
- Good understanding of system integrations (IDoc/RFC, microservices – good to have)
- Bachelor’s degree in Computer Science/IT or related field
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.