Professional Services Engineer 3
Job Summary
NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.
Job Requirements
NetApp Skills
- Experienced in deploying and administering NetApp storage (CDOT and 7-Mode), including troubleshooting performance issues, performing firmware/OS upgrades, Cluster Switches, SAN Fabric switches, and using management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.
- Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
- Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
- Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E‑Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
- Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.- Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.
Other Key Technologies (Preferred)
- Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
- Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.
- Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
- Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).
- Experience with Linux system administration.
- Ability to support cloud infrastructure (storage, networking, servers, VMware) and object storage APIs such as S3.Cloud & Hyperscalers (Nice to Have)
- Knowledge of GCP, Azure, or AWS.
- Associate- or Professional-level cloud certifications are a plus.
Education
Process & Soft Skills
- Fluency in Spanish and English is required, with strong verbal and written communication skills.
- Basic understanding of AI and Generative AI technologies, with the ability to leverage AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.
- Serve as the lead resource for delivery teams, acting as an escalation point and tracking project status.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Positive, proactive, and team-oriented approach.
- Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.
- Knowledge of ITIL processes (change, incident, problem, and configuration management).
- Understanding of outsourcing/managed services and the cloud industry.
Education
Typically requires a minimum of 8+ years of related experience with a bachelor’s degree or 6+ years and a master’s degree; or a PhD with relevant professional experience; or an equivalent combination of professional education/training and applicable work experience.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
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We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
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NetApp Early in Career Program
The NetApp Early in Career Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
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In a world consistently defined by new expectations, can you quickly adapt for the success of our customers? We reward innovation and problem-solving.
Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy before you submit any personal information to us.
Note to agencies
We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.