Technical Support Engineer
Job Summary
Join our team as a Technical Support Engineer and play a key role in keeping mission-critical systems running smoothly. You’ll work directly with customers, support teams, and field engineers to diagnose, troubleshoot, repair, and debug NetApp products — ensuring issues are resolved quickly and effectively.
In this role, you’ll step in when first-line support can’t crack the problem, applying your expertise in both hardware and software to deliver optimal results. We’re looking for a proactive, “take-charge” professional with proven technical problem-solving skills, deep subject matter expertise, and a strong commitment to exceptional customer service.
If you thrive on solving complex challenges and making a real impact, we’d love to hear from you.
Job Requirements
- Respond to situations where NetApp product support has been unable to solve customer’s technical issues.
- Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.
- Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
- Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas.
- Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience.
- Good Understanding of following: Hadrware priciples; Object based storage; Distributed data base (Cassandra); S3 Protocol; RAID; iSCSI; Fibber channel; Linux administration; Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark; Virtualization; VMware; Docker-containers; Infiniband, NDMe-of; Data protection; Scripting; HTTP/RestAPI; Understanding of T10 Protection Information (PI) concepts; TCP practical troubleshooting experience with network trace analysis; Working experience with NetApp Data ONTAP 9.0 and above (a plus).
Education
- Minimum of 2 years within a similar Technical support role.
- A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required.
- Fluent English & Hebrew (C1-C2 level)
- Passion and ability to learn new technologies in a fast-pace environment.
- Work well in a team environment and be a proactive contributor to team development projects.
- Creative approach to problem solving and demonstrate a ‘can-do’ attitude.
- High ability to multi-task, manage workload and define priorities based on business impact of issues.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
Related content
Diversity, equity, inclusion, and belonging
We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
Learn more
NetApp Early in Career Program
The NetApp Early in Career Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
Learn more
Find your ideal job
In a world consistently defined by new expectations, can you quickly adapt for the success of our customers? We reward innovation and problem-solving.
Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy before you submit any personal information to us.
Note to agencies
We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.