Mgr, Technical Marketing Engr 4
Job Summary
The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings. We are looking for an experienced Manager to lead our team of Cloud Solution Architects (CSAs).
Responsibilities
- Hire and Manage CSA talent and significantly grow the team strength across geographies.
- Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives.
- Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams.
- Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies.
- Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts.
- Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise.
- Oversee technical direction and management of programs that the CSA team directly runs to promote product growth.
Job Requirements
- 8+ years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
- Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
- Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).
- Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development.
- Customer obsession demonstrated by building a strong understanding of customer problems and building capabilities that help resolve their pain points.
- Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams).
- Ownership mentality – demonstrated end-to-end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
- Data-driven mindset, leveraging various data sources to make informed decisions.
- Proven experience developing and overseeing internal and external business processes.
- Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage.
Education
- Bachelor’s degree in computer science, engineering, or a related technical field.
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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We care about your privacy and therefore ask that you read our Applicant Privacy Policy before you submit any personal information to us.
Note to agencies
We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.