Support Account Manager (m/f/d)
Job Summary
The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor, driving product adoption, managing escalations, and supporting renewals and expansion opportunities.
Key Responsibilities
- Advise customers on NetApp products and services to meet business goals.
- Build and maintain relationships with technical stakeholders.
- Oversee onboarding, adoption, and capacity management.
- Conduct technical health checks and manage escalations.
- Use data insights for proactive risk mitigation.
- Assess and optimize customer NetApp assets.
- Collaborate with Renewal Specialists and Sales for renewals and expansion.
- Develop and share technical best practices.
- Lead or support strategic initiatives for customer success.
- Work cross-functionally with internal teams and customer stakeholders.
Qualifications
- Bachelor’s degree or equivalent experience.
- 5–7 years in customer-facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).
- Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities in dynamic environments.
- Data analysis and strategic recommendation skills.
- Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is a plus.
- Ability to work independently and collaboratively; project management familiarity is beneficial.
- Language proficiency is German and English is required.
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We’re sorry, but we cannot accept unsolicited resumes that are sent to NetApp employees or contractors. We will not compensate for a referral without a current contract on file with our Talent Acquisition team. If you’re interested in helping us with a particular role, please call your partner in Talent Acquisition to discuss.