Customer Success Engr 3
Job Summary
Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.
As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and Azure to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.
By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global Systems Integrators, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.
Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.
Location: West Coast or Mountain Time Zone preferred
Job Requirements
- Foster impactful relationships with customers, NetApp, and Azure account teams, deeply understanding their needs and delivering tailored solutions
- Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans
- Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions
- Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology
- Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges
- Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies
- Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals
- Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success
Education & Experience
- A minimum of 5 years of experience in customer-facing roles such as CSE/CSA, solutions consultant, professional services delivery manager, or cloud architect
- Bachelor of Science Degree or relevant experience
- Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
- Must have experience with Microsoft Azure and Azure NetApp Files (ANF)
- Excellent communication and executive presence are required
- Fluency in both English and Spanish is highly desirable
- Excellence in project management and analytical thinking is required
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
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Learn moreNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly, and with dignity. See the EEO poster. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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